Frequently Asked Questions

How are your prices so low? We leverage over 40 years of industry experience and relationships to secure excess inventory from top brands at significant discounts. This allows us to pass these savings directly to you, our customer, ensuring you receive the best prices without compromising on quality.

Do you offer additional discounts or coupon codes? Our outlet items are priced to sell quickly and are available in limited quantities, making them highly exclusive. Therefore, we do not offer further discounts through coupon codes or negotiations. Act fast to secure your purchase!

What about warranty? All items on our outlet site come with the original manufacturer’s warranty, unless stated otherwise. Should you need to make a warranty claim, we're here to assist and guide you through the process.

How quickly will you ship my purchase? We aim for speed and efficiency. Our warehouse operates from Monday to Friday, 8 AM to 4 PM Central Time, and we typically ship items within 24 hours of purchase.

Can I return an item I have purchased on the outlet site? Yes! Items purchased from our outlet can be returned within 30 days of delivery, provided they are in the same condition as received. We strive to make your shopping experience as flexible and convenient as possible.

Can I order products that are out of stock? Unfortunately, due to the nature of our outlet inventory, we cannot accept orders for items that are out of stock. We recommend checking back frequently, as we continuously update our stock with new deals.

Do you ship internationally? Currently, we only ship within the United States. We hope to expand our shipping options in the future to accommodate international customers.

How can I track my order? Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order directly on the courier's website.

Are the products new or used? All products on our outlet site are new.

How can I contact customer service? If you have any questions or need assistance, our customer service team is available to help. You can contact us via email at support@wheelandsprocket.com, by phone at 866-995-9918, and by live chat during our regular business hours.